Refund policy

Returns

If you wish to return or exchange an item, please contact me in the first instance within 7 days of receipt. Returns and exchanges will not be accepted without prior notification in writing.

Items must be returned unused and in its original presentation box or gift bag, both of which must be in the same condition as you received them. If the item is not returned in its original condition (ex: unworn), the buyer is responsible for any loss in value.

Returns and exchanges are not accepted based on crystal characteristics or on change of mind.

Natural stones are minerals from the earth and each one is beautiful and unique in pattern and crystalline composure; therefore no two crystals will ever be the same. Their appearance can vary from the images shown and they may contain tiny fissures and pits along with inclusions and beautiful markings within the crystal itself.

Buyers are responsible for return shipping costs. You have 14 days from the day you receive your order to return your item.

Once the item has been inspected and deemed to be in its original condition, a refund or an exchange will be made. Refunds will be for the original price of the item, less the original cost of delivery, and less the fees charged to me by the payment processing company. The refund will be made with 14 days using the same method through which you originally paid. Exchanges will be processed according to what has been agreed to at the time of notification of your wish to exchange your item.

You can always contact us for any return question at zennarastuido@outlook.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Cancellations

If, for any reason, you wish to cancel your order, please let me know as soon as possible. If your package has not yet been dispatched, you will be refunded via your original payment method, less the fee charged to me by the payment processing company.